Shipping policy

Order Delays:

If an order lacks tracking information, is in transit, is pending, or has expired beyond 60 days from the original shipping date (45 days for U.S. orders and 110 days for Brazil), Elpis Luxe will offer a refund or resend the product at Elpis Luxe’s expense. Exceptions apply to certain shipping methods and destinations.

 

Delivered Orders:

Elpis Luxe will not process refunds or replacements if the tracking information indicates the order was delivered. In cases where the package wasn’t received, a non-delivery certification from the local post office is required for a refund or replacement.

Elpis Luxe is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Elpis Luxe until receipt of final payment.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Elpis Luxe can assume no liability in such cases.

Orders placed on weekends and national holidays will be processed and shipped the following business day. We do not ship orders or schedule deliveries on national holidays; therefore, deliveries may take longer than expected during these periods.

 

Countries We Ship To:

Canada
Czechia
Denmark
France
Germany
Greece
Italy
Mexico
Portugal
Spain
Switzerland
United Kingdom
United States