Refund policy

REFUNDS

1. GENERAL

We have a 14-day refund policy, which means you have 14 days after receiving your item to request a refund.

To start a refund, you can contact us at  info@elpisluxe.com. 

Unfortunately, we cannot accept refunds on sale items or gift cards.

 

1.1. Damaged Products

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we may evaluate the issue and make it right.

Certain types of items cannot be refunded, like custom products (such as special orders or personalized items) and goods designed for the care and cleaning of jewelry and accessories. Please get in touch if you have questions or concerns about your specific item.

A full refund or replacement is provided for items that arrive damaged within 14 days of delivery. All refund or replacement requests for damaged products will need to be validated through photo or video evidence submitted to info@elpisluxe.com for approval prior to a refund being issued.

1.2. Incorrect or Missing Products:

A full refund or replacement will be provided for incorrect or missing items that were shipped. All refund or replacement requests for incorrect or missing products will need to be validated through photo or video evidence submitted to  info@elpisluxe.com for approval prior to a refund being issued.

1.3. Order Cancellations

A full refund is available for orders canceled before being processed and shipped by our warehouse. However, certain orders, such as preorder inventory orders, cannot be canceled after payment.