Need help?
Frequently Asked Questions
FAQ
No, here is a list of countries where we offer shipping services:
Canada
Czechia
Denmark
France
Germany
Greece
Italy
Mexico
Portugal
Spain
United Kingdom
United States
Shipping costs are waived; there are no shipping charges.
It depends on where you are. Orders processed in the United States will take 10-20 business days to arrive. International shipments may take 6-18 days. Delivery details will be provided in your confirmation email.
Indeed, it is possible.
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Placing an order on elpisluxe.com is simple and secure. To begin, browse the items available and click the "Add to cart" button for any item you wish to purchase. Then, follow the instructions provided to complete the checkout process.
Please note that your order will only be finalized at the very end of the checkout process, when you will be prompted to enter your credit card information.
Elpis Luxe & Co. currently accepts the following payment methods:
All major credit cards: American Express, Mastercard, Visa, Discover, Diners Club. Also with Elpis Luxe & Co. gift cards, Google Pay, Apple Pay, PayPal, Shop Pay, Venmo, Klarna.
(Check Article 5.2. Payment Methods).
Please locate the access banner on our homepage and follow the provided instructions. To join our club and take advantage of all its benefits, you will need to pay a monthly fee, which will grant you access.
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To create an account, follow these steps:
1. Go to "Create Account." The icon (a silhouette of a person) is typically located at the top right corner of the page.
2. Fill out the registration form, ensuring you choose a secure password.
3. After entering all the required information, we will send you a verification email. Open your email and follow the instructions provided to verify your account.
4. Once your account is verified, return to the store's website and log in using your email and password.
5. Complete your profile to make future purchases easier.
To subscribe, follow these steps:
1. Locate the subscription box at the bottom left of our homepage or in a pop-up window.
2. Enter your email address in the designated field.
3. Check your email inbox for a confirmation message. Open the email and follow the instructions provided to complete your subscription.
Currently, we do not offer custom shipping options. However, we are actively working on providing our customers with custom shipping, particularly for gift orders or special orders. We will update our homepage once we are ready to roll out this service and let you know about it.
1. Navigate to the "E-Gift Card" section, which can typically be found in the main menu, footer, or sometimes highlighted on the homepage.
2. Select the type of Elpis Luxe Gift Card you would like to purchase.
3. Choose the amount you want to load onto the Gift Card.
4. Provide the recipient's information.
5. Add a personal message.(Optional)
6. Review your order and enter your payment information.
7. After your payment is processed, the Elpis Luxe Gift Card will be sent via email to the beneficiary.
Log in to your account to learn more about your purchases.
I'm sorry, but that's not possible.
We do not currently have any open positions available. If we seek candidates for specific roles in the future, we will make announcements on our homepage and through various media advertisements. We encourage you to follow our social media channels to stay informed about our initiatives and potential collaborations.
You can contact us through our contact page! We will be happy to assist you.